Secret Room Privacy Policy

Last updated: March 14, 2024

This Privacy Policy describes how Secret Room (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a reservation on [] (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information We Collect Directly from You Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, phone number, and email address.
  • Reservation information including the date, time, number of guests, and any special requests.
  • Payment information** (collected securely by our payment processor)**

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

How We Use Your Personal Information

Providing Secret Room Services and Reservations. We use your personal information to process your reservations, confirm your booking, and provide you with access to Secret Room.

Security and Fraud Prevention.We use your personal information to detect, investigate or take action regarding possible fraudulent activity related to reservations. Communicating with you.We use your personal information to send important reservation confirmations, updates, and information about Secret Room events and promotions (with your consent).

How We Disclose Personal Information

We will not disclose your personal information to third parties for marketing purposes without your consent.

We may disclose your personal information to third parties in certain circumstances, such as:
  • With vendors or service providers who perform services on our behalf (e.g., payment processing, data analytics). These third parties are obligated to keep your information confidential.
  • When required by law, such as to comply with a subpoena or court order.
  • To protect the rights, property, or safety of Secret Room, our users, or others.
Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • The right to access your personal information.
  • The right to rectify inaccurate personal information.
  • The right to request the erasure of your personal information.
  • The right to object to the processing of your personal information.
  • The right to restrict the processing of your personal information.
  • The right to data portability.

If you wish to exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected]

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